Jim Papp based his presentation on how Cincinnati Children’s Hospital Medical Center was able to move from #3 to #2 in the U.S. News and World Reports rankings for Children’s Hospitals. He used his booming “Shakespearian Stage Voice” to enlighten us. He began with a short video highlighting “#2 in the nation because we put KIDS FIRST”. What a powerful statement! He focused his talk on three concepts:
#1. An overview of their work:
The Anderson Center serves the hospital community in a behind the scenes manner. They are like the “stage crew” and what they do allows the people on the stage to do their best. The Center is a catalyst for improving children’s health, much like Kindervelt is as an organization. Avedis Donabedian, was a physician and founder of the study of quality in health care and medical outcomes research. Jim Papp shared a famous Donabedian quote: “Ultimately, the secret of quality is love. If you have love, you can then work backward to monitor and improve the system.”
Alesa Hamilton spoke briefly about their model for improvement. They ask: What are we trying to accomplish? How will we know that a change is an improvement? What change can we make that will result in and improvement? They use the PDSA cycle- Plan, Do, Study, Act.
#2. Review of the U.S. News Rankings
Of the approximately 225-250 Children’s Hospitals in the nation, 189 submitted entries for the rankings. The application includes 1100 questions (measures) broken down in three areas: structure, process and outcomes. It is a complex process. By “focusing on the measures that matter and staying the course”, they were able to change the outcome. They were ranked #7 in 2007, but opted to “Be the Best at Getting Better!” They put kids first which is why we all are here. Cincinnati Children’s was ranked in the top 10 in all 10 specialty areas. There are probably 15, 514 (number of Cincinnati Children’s employees) reasons for the improvement. Groups like Kindervelt are an added plus in working together to support the outcome.
#3 Sharing examples of how Kindervelt supports the outcome:
Jim Papp did research on the Kindervelt website (Thank You to Mary Beth Young Webmaster) and was amazed at our $18 million contribution to Cincinnati Children’s since 1971, which shows the passion of Kindervelt members. He sited several specific areas where Kindervelt definitely impacted some of the “structure” measures used in the rankings: The Division of Asthma Research, The Heart Institute- Kindervelt Neurodevelopmental Clinic and our work with mental health in KV PEACe.
The presentation concluded with a lively question and answer session. Submitted by Katrina Smith, Secretary & Susan Deye, Publicity